Phone: 401-921-3600 Email: email@example.com
Policies Related to Social Media, Websites, and Electronic Communication
Email and Text Policy: Due to the ease of electronic communication, many clients prefer to reach us by email or text message. We only utilize these forms of communication for scheduling purposes. Clinical issues will not be addressed through email or text. Email and text messaging are not secure forms of communication and may be vulnerable to interception by an unintended party. For the convenience of our clients, it is the practice of this office to send email reminders of appointments. However, you are free to opt out of receiving all electronic communications from us. Additionally, email will be responded to Monday through Friday 8 a.m. to 6 p.m. Any messages received after those hours will be addressed the next business day.
Social Media Policy: Providers of Wilder Therapy & Wellness will not accept “friend requests” or invitations to connect or be linked on social media sites since this constitutes a dual relationship that can negatively impact therapeutic relationships. If shared social media connections are found to pose a potential threat to confidentiality, clients may be blocked to ensure the privacy of both therapist and client.
Websites & Endorsements: Comments made on websites, including our website, will not be responded to as we have an ethical duty to protect your confidentiality. Clients should be aware that they are entitled to confidentiality and that providing a comment on a provider’s website may reveal the nature of their relationship to the provider.
You may find a profile for Wilder Therapy & Wellness, or our providers, on websites which invite visitors to provide a review or endorsement of our services. It should be noted that our presence on those websites is not a request for your endorsement. Many websites post listings for professionals without their knowledge or consent. Clients should be aware that they are entitled to confidentiality and that providing a review of services will reveal the nature of their relationship to their provider.
Attendance and Cancellation Policy
Please come to your session on time and at the time scheduled. Sessions last for 50 minutes. If you are late, the session will end on time and not run over into the next person's session.
We understand that unexpected life circumstances may interfere with your ability to attend a scheduled session. If you need to cancel or change a scheduled appointment, we require that you do so with at least 24-hours notice so that we may fill that time with someone from our waiting list. In fairness to you, our other clients, and our clinicians:
Each client will be permitted two (2), missed or cancelled appointments without appropriate notification (24-hours prior) per year WITHOUT being assessed a fee.
After the second missed session, the fee schedule will be:
Please be aware that you will be responsible for that fee as your insurance company will not pay for missed sessions.
Your therapist keeps written records of your work together. You have the right to a copy of your file at any time and have the right to request through written permission that a copy of your file be made available to any other health care provider. Your records will be maintained in secure, locked location.
You have the right to talk with your therapist about anything that happens in therapy including how and why she chose a particular direction and alternatives that may work better. You can ask your therapist about the training and experience that she has in treating your area of concern. You are free to discontinue therapy at any time and to ask for a referral if you decide that your therapist is not that right fit for you.
One of the most important goals of therapy is to create a safe and supportive relationship between your therapist and you. Both you and your therapist have certain rights and responsibilities that help develop the safe environment that empowers change.
With the exception of certain situations, you have the absolute right to the confidentiality of your therapy. You may give written permission to your therapist to share information with any person or organization that you chose. You may also revoke that permission at any time.
Under law, the following are exceptions to your right to confidentiality:
Every effort will be made to protect your confidentiality. If one of the above mention exceptions occurs, your therapist will discuss it with you. If at any time you have questions about confidentiality, please ask your therapist.
Online Privacy: Your privacy is important to us. To maintain your privacy, we will not search for you or access online information about you without your consent. Any explorations conducted, even with consent, will be conducted for relevant therapeutic reasons only. Accidental discoveries of your personal digital information will be disclosed promptly.